AirAsia is once again leading the pack by introducing the AirAsia On Time Guarantee. Commencing today, guests whose flights are delayed for more than 3 hours from the scheduled time of flight departure, will be entitled for a RM200 AirAsia e-gift voucher. The best part, AirAsia On Time Guarantee is provided at no extra cost to its guests.
Tony Fernandes, Group CEO, AirAsia Berhad said “We believe in providing an amazing 5-star value to our guests. We make every effort to ensure that we measure up to guests expectations and give them the best value for their travel plans. With our brand new modern fleet fitted with leather seats and spacious cabin, an array of hot meals to choose from, high quality service, fun and friendly cabin crew and now, topped with the AirAsia On Time Guarantee, AirAsia is indeed the airline to travel with. AirAsia On Time Guarantee is aimed to create a fair and positive experience for our guests and to give us more motivation to strive for better performance in the future. It is noteworthy to highlight that AirAsia’s on-time performance is 10 minutes ahead of industry’s standard and occasionally, arrive earlier than the scheduled expected time of arrival.”
AirAsia reported an on time performance of 89 per cent for the month of May for the Malaysian region.
The AirAsia e-gift voucher is valid for a period of 3 months from the date of issue may be used to purchase their next AirAsia flight or any AirAsia products and services online. The AirAsia e-gift voucher may be used only once for a one time payment for one booking only. This means there will be no change given should the value of the booking is lesser than the e-voucher.
The scheduled time of flight departure means either the time that is printed on the itinerary or any new scheduled flight departure time which AirAsia has advised the guests not less than 24 hours from the original scheduled time of flight departure on the itinerary or whichever is the later. The compensation covers any delay caused by AirAsia but does not cover delays which are due to circumstances beyond the airline’s control such as bad weather, air traffic control, airport closures, strikes or acts of God.
Guests affected by such delay will receive an email notification from AirAsia.
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